Terms of service

Terms of Service

Last Updated: [Insert Date]

Welcome to Bright Side Custom (“we,” “our,” or “us”). By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

1. Overview

By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced here (such as our Return & Refund Policy and Privacy Policy).

If you do not agree to all the terms, you may not access the website or use our services.

2. Custom Orders

All items are made to order. Customers are responsible for:

  • Selecting the correct size

  • Providing accurate spelling and design details

  • Reviewing order information before submitting

We are not responsible for errors submitted by the customer.

Production time is typically 1–2 weeks, even if many orders are completed sooner.

3. Payments

All prices are listed in USD. Payment must be received before production begins. We reserve the right to refuse or cancel any order at our discretion.

4. Shipping

Once an order has shipped, we are not responsible for:

  • Carrier delays

  • Incorrect shipping addresses provided by the customer

  • Lost or stolen packages marked as delivered

Shipping timelines are estimates and not guaranteed.

5. Returns & Refunds

Because our products are custom-made, we do not accept returns or exchanges unless an item arrives damaged or we made an error. Please review our Return & Refund Policy for full details.

6. Intellectual Property

All designs, logos, images, and content on this website are the property of Bright Side Custom and may not be copied, reproduced, or used without permission.

Customers may not submit copyrighted material (logos, brand names, etc.) unless they have permission to use it.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

8. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes means you accept those changes.

9. Contact Information

For questions about these Terms, please contact us through our Contact Form.