Shipping Policy

The Bright Side Customs

Processing Time

All items are custom-made to order. Please allow 1–2 weeks for production before your order ships. Most orders are completed sooner, but we allow this time to ensure top quality.

Shipping Time

Once your order ships, delivery typically takes 3–7 business days depending on your location. Shipping times may vary during holidays or high-volume periods.

Tracking Information

You will receive a confirmation email with tracking details once your order has shipped.

Shipping Delays

The Bright Side Customs is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided at checkout.

Incorrect Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses entered by the customer.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, The Bright Side Customs is not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly.